FAQ
Some questions you might have..
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General
Q: What is a Managed Service Provider (MSP)?
A: A Managed Service Provider (MSP) is an IT service provider that provides remote management, monitoring and assistance with IT infrastructure, applications, and software. MSPs can help organizations manage their networks, patch and secure systems, provide technical support services, and more.
Q: What types of services do Managed Service Providers offer?
A: MSPs offer a variety of services, such as cloud infrastructure and DevOps tools for improved performance, continuous integration and deployment for smoother releases, disaster recovery plan for protecting against unexpected downtime, performance analysis and optimization for improving application speed and efficiency, security audits for ensuring your application is secure, and compliance certification for meeting industry standards and regulations.
Q: How can an MSP help my business?
A: An MSP can be a great asset to any business as they provide reliable technical support and expertise that allow businesses to stay competitive in the market. By outsourcing the IT services, organizations can save on time and costs while improving performance, security, and compliance.
Q: How do I get started with an MSP?
A: Contact a Managed Service Provider today to discuss your business needs and goals. An experienced MSP will be able to assess your current IT infrastructure, application performance, security posture, and compliance requirements, and build a tailored plan of action to meet your needs. Once the plan is in place, you can rely on the MSP for ongoing support and maintenance.
Q: Is an MSP right for my business?
A: An MSP can be beneficial to any business that requires expert IT services but may not have the resources to maintain and manage their own IT infrastructure. If you are looking for improved performance, enhanced security, and cost savings, an MSP is likely a great fit for your business. Contact a Managed Service Provider today to discuss how they can help your organization achieve its goals.
Services
Q: Why are you qualified to manage my environment?
A: We have maintained SLAs for global IT environments for over 10 years. If break SLA is broken, we credit every seconds out of compliance.
Q: What kind of companies do you work with?
A: We have clients as small as local start up and as large as a global enterprise in a vast number of industries.
Q: What if I dont know what I need?
A: We look for clients who want to change, we'll work together to figure it out with minimal risk to you.
Q: How do I get started with an MSP?
A: Contact a Managed Service Provider today to discuss your business needs and goals. An experienced MSP will be able to assess your current IT infrastructure, application performance, security posture, and compliance requirements, and build a tailored plan of action to meet your needs. Once the plan is in place, you can rely on the MSP for ongoing support and maintenance.
Q: Who is going to work with me?
A: We have dedicated experts in various fields. Your dedicated contacts will help find the right person or resources.
Q: What if my environment is outdated or near end of life?
A: This one of the best times to plan for the future. Lets have a discussion and allow us help you.
Q: How long are your engagements?
A: There is no set timeframe, each engagement is unique to the problem being solved. Ideally, we want to develop a long lasting relationship with you.